Webcast: Incident Management Secrets of Best In Class Service Desks



Join me for a valuable Webcast aimed at assisting MSPs improve their bottom line by revealing best practices for Incident Management.

Tuesday, July 8th @ 11am PST/2pm EST

In this session I’ll focus on the function of the Service Desk and its role in the service delivery process. My topics will include the responsibilities of the Service Dispatcher and the Service Desk staff during day-to-day operations; along with telephone and email communication standards, SLA guidelines and client On-Boarding best practices.

I’ll share effective incident management, escalation and remediation techniques to help you increase efficiencies in order to scale your services effectively while improving client satisfaction. These insights will help you deliver effective, efficient service desk support to your Managed Services clients.

All attendees to this valuable Webcast will receive a download of my best-selling book “The Best NOC and Service Desk Operations BOOK EVER!” – so register now!

Erick Simpson
Senior Vice President & CIO
SPC International
Join SPC!: http://www.spc-intl.com




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