Our good friend Stuart Crawford was kind enough to invite me again as a guest on his Small Business IT Radio program yesterday. I don't know who's keeping count, but I'm wondering how many times a single guest has been on Stuart's program – this could be a Steve Martin/Saturday Night Live opportunity..lol.
During our discussion, we discussed the IT industry, the economy, cloud computing and our new book "The Best I.T. Service Delivery BOOK EVER!". As always, it was a great conversation with an old friend that runs an extremely successful IT practice in Calgary and who asked very insightful questions around the four service delivery models documented in the book and my thoughts around these and their relevance in the utility computing/SaaS future that will force service delivery providers to rethink, retool and reinvent their services and internal processes in order to remain relevant and competitive in this new reality.
You can listen to this captivating conversation here.
You can download the table of contents and 3 sample chapters of "The Best I.T. Service Delivery BOOK EVER!" here.
Erick Simpson
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www.mspu.us
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