Bigger and better than ever!
We're holding our next Boot Camp in Baltimore, MD on May 21st-23rd, 2009 with 2 tracks covering IT Solutions and Managed Services Sales & Marketing AND Technical Service Delivery!
Normally $2,995 - click here to find out how you can attend either of these tracks for FREE!
Our IT Solutions and Managed Services Sales and Marketing Track:
- Walks you through each step of your first appointment-and your second, and your third
- Teaches you to conduct a client needs analysis that reveals you as the expert
- Provides you with key talking points and strategic answers to every possible objection
- Clarifies the details of the IT solutions and managed services sales process
- Covers the strategic details of Proposal, ROI Analysis, and
Service Agreement - including business-winning PowerPoint presentations
- Allows you to practice your client presentations in role playing sessions with our experts and your peers
- Empowers you to close the deal
Based
upon MSP University's successful business, technical and sales and
marketing methodologies, our comprehensive IT Solutions and Managed Services Sales and Marketing Track provides attendees
the knowledge they need to shorten sales cycles and close more business!
This Track is recommended for: Owners, Marketing and Sales Managers and Account Managers
Our Technical Service Delivery Track:
- Teaches
standardized, best practices-based project and problem management
processes and procedures that can immediately increase your
efficiencies along with customer satisfaction
- Provides an overview of Professional Services Automation,
Remote Monitoring and Management and Remote Control tool requirements,
functionality and interaction to maximize your resources and scale your
services profitably
- Dives deep into best practices for SLA management and service
request prioritization, escalation and management to increase your
effectiveness and client satisfaction
- Discusses the pros and cons of utilizing 3rd-party service
desks and how to manage and integrate them successfully into your
service delivery offering
- Covers HR tools such as DISC Behavioral Profiles and Personal
Talent Skills Inventories to hire the right technical resources the
first time
- Uncovers effective techniques to properly conduct interviews,
the right questions to ask and how to put together a performance-based
incentive plan and offer letter for qualified technical candidates
- Explores best practices for overall Service Management improvement and success
Based
upon MSP University's successful technical service delivery
methodologies, our comprehensive Technical Service Delivery track provides attendees the
knowledge they need to increase utilization, raise efficiencies, improve client satisfaction and become more profitable!
This Track is recommended for: Owners, Technical Managers, Professional Services, NOC and Service Desk Personnel
We
normally charge $2,995 for attendance to our sold-out Boot Camps - but
you can click here to find out how you can attend either of these
tracks for FREE!
Erick Simpson
MSP University
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Thanks for your generosity, Scott - this promises to be a great event. I look forward to seeing you there!
Posted by: Erick Simpson | April 08, 2009 at 04:07 PM
Being a local Baltimore guy, I'm looking to help co-ordinate helping all the attendees and MSPU people to have a good after hours experience here in Baltimore. I've started a Twitter hashtag #mspu and will be putting a blog post up soon with some suggestions for each evening here in Baltimore.
Look forward to seeing everyone at the end of May.
-Scott
Posted by: Scott Cover | April 05, 2009 at 11:43 AM